Farm Support Manager

This is a job opportunity for the right candidate. Experience in Cust Support and Technical Background a must. Passion for organic, local, fresh food is a plus. Amazing Israeli Startup company supporting Community Supported Agriculture. See Job description and how to apply below.

Tess

Open Position: Farm Support Manager
Location: R&D Center, Israel

The Role:
We are looking for someone who can build and manage Farmigo’s customer support infrastructure. Farmigo is a small start-up with a very big dream of improving our food system. Currently, our customers are farms located in the USA. The ideal candidate will manage customer configurations as well as support issues. They will plan & build a scalable support organization that initially manages hundreds of customers but that can scale to manage thousands of customers.

To Apply:

1. We want to be sure you know what you are getting into. These questions are meant to help you and us assess whether Farmigo is a good fit for your aspirations.
   1. What do you think are the most important aspects of a customer support organization?
   2. Our mission is a key component of our culture. What inspires you about Farmigo? List any experiences you may have that are consistent with Farmigo’s mission.
2. Submit your resume and answers to the above questions to jobs@farmigo.com

Responsibilities

• Hands on interaction with customers including managing new customer configurations and customer support questions
• Plan and execute the tools and systems needed to effectively support hundreds of customers. This includes selecting & implementing a customer knowledge base and support ticket system
• Design configuration and support processes to streamline efforts

Requirements

• Working hours to support US time zone
• English as a mother tongue (fluent with American accent)
• Excellent phone & email communication skills
• 3 years of customer support experience
• 3 years of management experience
• Well versed with Internet (cloud computing) technologies & systems
• Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
• Creative, resourceful, detail-oriented, highly organized
• A passion for Farmigo’s mission

Flexible Working Hours

• Since this job requires work hours that are consistent with the US (EST), we believe this position is best suited for someone who wants to work from their home office.